Experience technical excellence.
Experience peace of mind.
Run, Maintain, Monitor. Optimize.
RUN AND MAINTAIN
Experience unwavering commitment
IAC Run and Maintenance services are designed to ensure the ongoing success of your IA and AI initiatives. Our team of experts provides proactive monitoring, troubleshooting, and optimization to keep your systems running smoothly and efficiently, leading to minimal downtime, reduced risks, and maximized return on your IA and AI investment.
RUN AND MAINTAIN
IAC Support Takeover Process
IAC’s proven support and maintenance takeover process minimizes disruption while ensuring a smooth handover of critical IT operations. IAC works closely with the team throughout every step, from gathering in-depth knowledge to establishing best practices, to guarantee a seamless switch and an ongoing partnership focused on improving operation delivery.
Preparation Phase
IAC meticulously gathers information through documentation review and meetings, ensuring a clear picture of your existing IT infrastructure, support processes, and needs.
Transition Phase
IAC secures access to your IT systems, builds a detailed inventory, and leverages knowledge transfer from your outgoing team. The focus is to align our support procedures with yours and establish a seamless handover plan.
Go-Live and Post-Transition
The final phase ensures a minimally disruptive switchover and then actively monitors system performance. IAC values continuous feedback from stakeholders to further refine IT service and support operations..
RUN AND MAINTAIN
IAC Support and Maintenance Approach
IAC utilizes proven and industry-leading approaches to support and maintenance of IT systems. IAC support and maintenance approach goes beyond just fixing problems. IAC believes in proactive maintenance, continuous improvement, and building a strong partnership to streamline business operations.
Multi-level incident process
IAC structured approach to handling IT system issues. It typically involves categorizing incidents by severity (critical, major, minor) and then routing them to the most appropriate technician based on that level.
Rapid response process
A special process involving close coordination with various internal/external teams such as business or IT technical teams triggered for business-impacting issues that require immediate resolution with the primary goal of minimizing downtime.
Change Management process
IAC’s change management process encompasses a range of activities, including communication strategies to articulate the benefits of optimizing support systems and addressing user feedback.
Problem Management process
A vital component of IAC support and maintenance offering, focusing on the systematic identification, analysis, and resolution of underlying issues to minimize disruptions and optimize performance. IAC used data-driven insights to identify patterns and trends.
