How we deliver

How we deliver AI and automationThe same team, the same five steps, on the tools you own

How we work with you, what we build, the layers and tools we cover, and 1,000+ use cases. Tech-agnostic: we recommend what fits your architecture, then we deliver it.

Bring us one problem

IAC.ai: Full-spectrum AI and automation, from data to cloud

No homework needed

You do not need to study our offers. Bring us the problem.

AI and technology is our field. Tell us the problem in your own words. We qualify it with you, then the right pillar, or a mix.

1We advise you2We build it with you, or for you3We keep it running and paying

01 · How we workThree ways to work with us. You choose, need by need.Start with one. Add the others when it pays. The same team, and the same advisor, in all three.

1We advise you

We help you decide where AI pays, build the business case and set the rules. You take the decision, with facts.

What you need

Know where AI pays first, before you invest
One set of rules to scale AI safely
Your own people able to find and run use cases

Who steers: You decide. We recommend.
Our advice: It is the job: the case, the plan, the rules.
You keep: The decision, the business cases, the roadmap
Proof: CS 01€400–600K a year identified CS 08100+ people certified

2We do it with you

Our engineers join your team, under your lead, in 30 days or less. When a decision or a skill is missing, our experts step in, short term.

What you need

Engineers in your team fast, without the hiring risk
The know-how and the control stay in-house
An expert when a hard technical choice comes up

Who steers: You steer the work, every day.
Our advice: Experts on demand: a technical choice, a component, a review.
You keep: Control of the work, and the know-how in your team
Proof: CS 04first engineer live 1 day after signing CS 0330% fewer incidents

3We do it for you

We take the job end to end: we build it, run it and improve it, to agreed milestones or service levels. You own the result.

What you need

A result on a date, not a team to manage
One partner who owns delivery and service levels
AI that keeps running and paying after go-live

Who steers: You set the goals. We deliver.
Our advice: Built in: gates, business reviews, the next use cases.
You keep: The code, the agents, the data and the IP
Proof: CS 02€1M+ a year, outcome-based CS 06live MVP in 90 days

Mix them as you need. The same team, and the same advisor, in all three. All ten offers →

02 · The same five steps for every use caseEvery step has an owner, evidence and a gate. Nothing is built without your approval.For each step: what happens, who decides, the gate to pass, what you get, and which of our offers does the work.

Step 1

Discover

Find and rank the use cases, on your data.

What happensCapture the need, check feasibility and risk.

Collect data and clean it up
Analyze: patterns and volumes
Propose use cases with their impact

Who decides

You. Your executive sponsor, with Finance and the function heads.

What you get

A ranked shortlist of use cases, with their impact and the baseline evidence behind each one.

GATE · WHAT MUST BE TRUE TO PASSNeed is clear, owner named, evidence supports more work.

Our offers in this step

360 Discovery Advisory on demand AI training and certification

Step 2

Decide

You approve: business case, owner, acceptance criteria.

What happensAgree priority and funding.

Business case and risk per use case
Owner and acceptance criteria
Your go or no-go

Who decides

You. Your executive sponsor and Finance. The benefit owner agrees every number.

What you get

Selected business cases, a phased roadmap and an executive readout.

GATE · WHAT MUST BE TRUE TO PASSThe decision is recorded: go, test, defer or stop.

Our offers in this step

360 Discovery AI operating model Advisory on demand AI training and certification

Step 3

Build

Design, build and test with your team.

What happensBuild, buy or reuse, to standards.

Design
Build and develop
Demo in your test environment (UAT)

Who decides

You. You sign off at each gate, against the acceptance criteria agreed in step 2.

What you get

A working solution, tested against its acceptance criteria and shown in your test environment.

GATE · WHAT MUST BE TRUE TO PASSMeets the agreed acceptance criteria.

Our offers in this step

Project or dedicated team Build engineers in your team Modernization and migration AI training and certification

Step 4

Go live

Your sign-off, then release to production.

What happensRelease with an owner.

Your UAT sign-off
Release to production
Hypercare, or roll back

Who decides

You. Nothing reaches production without your go or no-go.

What you get

The solution live in production, with a named owner and a way back planned before the release.

GATE · WHAT MUST BE TRUE TO PASSThe owner accepts to run it.

Our offers in this step

Project or dedicated team Modernization and migration

Step 5

Run & improve

Support, monitor, measure the value, scale.

What happensDrive use, reuse and value.

Monitor and support
Measure the value against the baseline
Scale what works

Who decides

You, at the quarterly executive steering and value review.

What you get

The value measured against the baseline every quarter. The next use case starts from what already runs.

GATE · WHAT MUST BE TRUE TO PASSContinue, scale or retire.

Our offers in this step

Run engineers in your team Managed services Optimize and scale AI training and certification

A fixed rhythm between your team and ours

DailyTechnical teams

WeeklyFollow-up: PM and leads

Each gateGo or no-go, with you

QuarterlyExecutive steering, value review

↺ The next use case starts from what already runs

CS 02 · this model over 3 years

70+solutions delivered

40%of tickets removed

€1M+saved a year

3 yearsoutcome-based program

Read CS 02 →

Every step has an owner and a gate. That is what stops pilots from stalling between the idea and the P&L.

Value keeps coming after the first release, because the pipeline never stops.

03 · What we buildSix solution factories we build, deploy and run.Built many times, with reusable parts. The 10 offers are how you buy them. Each one proven by a case or our track record.

1AI agents and agentic workflows

Agents and assistants that plan, answer and act across your tools, with a human in the loop.

30–80%lower operating cost, across 30+ deployments

AI agents on Claude, GPT or Gemini, connected to your systems through MCP.
Multi-agent workflows, and AI assistants grounded in your own content.
A human approves what matters: agents act inside the limits you set.
Invoice, claims and returns agents: 80–100% straight-through.

ProofCS 05

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2IT and service automation

Tickets, incidents and requests removed or automated, with AIOps and a virtual agent, on the ITSM tools you have.

40%of IT tickets removed, €1M+ saved a year (CS 02)

Your ticket history analyzed to find what to automate first.
Smart ticket filtering and correlation: one ticket, one root cause.
Intelligent self-healing and a virtual agent for self-service.
Governed support for the automation estate: monitoring, change control, root cause analysis.

ProofCS 02 CS 03

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3Process automation, RPA and IDP

End-to-end flows across systems: process mining, RPA, document processing (IDP) and integration.

87%faster order lead time, five channels in one flow (CS 07)

Process and task mining to find where the time goes.
Automation on UiPath, Automation Anywhere, Blue Prism or Power Automate, where you have them.
Integration of every order channel into one flow, down to the ERP.
Document processing (IDP): onboarding and KYC files, 80–90% automated (CS 05).

ProofCS 07 CS 08

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4Modernization and migration

Old bots, apps and data moved to what you need next, without breaking what runs.

22 minprocessing time on a rebuilt data platform, down from over a day (track record)

RPA moved platform to platform, such as Blue Prism to Power Automate.
Brittle bots rebuilt as AI agents, where it pays.
Legacy apps and data moved to the cloud, behind clean APIs.
License use reviewed and right-sized: 20% lower license cost (CS 03).

ProofCS 03Track record

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5Data and AI foundations

AI-ready data: the platforms, pipelines and governance that make AI work.

90%+report automation, 2–3x faster data delivery (CS 05, analytics)

Integration from Salesforce, Oracle, APIs and cloud services, batch and streaming.
BI and real-time analytics with Power BI, Looker or Tableau.
Pipeline observability, automated governance and cloud cost tuning.
Data enrichment at scale: 2bn+ rows a day (track record).

ProofCS 05Track record

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6Custom AI, ML and platforms

Your own IP: platforms, apps, models, predictive ML and integration layers.

90 daysfrom requirements to a live MVP, 100% of the code owned by the client (CS 06)

Client-owned platforms and apps, from requirements to a live MVP.
Models and predictive ML trained on your data, owned by you.
Integration layers that connect your systems, data and people.
AI helpdesk agent: level 0 to 3 support, from 9x5 to 24x7 SLA.

ProofCS 06

Explore this factory →

What we build is not how you buy. Six solution factories, delivered through the 10 offers of the three pillars. Every factory goes through the same five steps.

04 · The mapSix solution factories, ten offers, nine case studies: how they connect.Read a row: what we build, the offers that deliver it, and the case studies that prove it.

CSThe offer delivers this factory, proven by that case studyTrack recordDelivered, no case study yetNot tied to one factory: see belowClick a factory, an offer or a case to open its page

Six solution factories, the offers that deliver them and the case studies that prove them
Solution factory	Pillar 1 · Advise				Pillar 2 · Build			Pillar 3 · Run			Proof
Solution factory	1.1360 Discovery	1.2AI operating model	1.3AI training and certification	1.4Advisory on demand	2.1Build engineers in your team	2.2Project or dedicated team	2.3Modernization and migration	3.1Run engineers in your team	3.2Managed services	3.3Optimize and scale	Proof
1AI agents and agentic workflows						CS 05			CS 05		CS 05
2IT and service automation						Track record		CS 03	CS 02		CS 02 CS 03
3Process automation, RPA and IDP			CS 08			CS 07	Track record				CS 07 CS 08
4Modernization and migration						Track record	Track record	CS 03			CS 03Track record
5Data and AI foundations					Track record	CS 05	Track record				CS 05Track record
6Custom AI, ML and platforms						CS 06			Track record		CS 06

ProofCS 03Track record

5Data and AI foundations

Delivered through2.1 Build engineers in your team 2.2 Project or dedicated team 2.3 Modernization and migration

ProofCS 05Track record

6Custom AI, ML and platforms

Delivered through2.2 Project or dedicated team 3.2 Managed services

ProofCS 06

Any factoryAdvise first

Before you build: where AI pays, the rules to scale it, one big problem solved by senior experts. Not tied to one factory.

1.1 360 Discovery 1.2 AI operating model 1.4 Advisory on demand

Any factoryRun on top

Once solutions run, we improve what runs and track the value every quarter. Not tied to one factory.

3.3 Optimize and scale

Proof, any factoryCases not tied to one factory

Factory 4 is proven by CS 03, factory 5 by a program inside CS 05, both with our team’s track record.

05 · What we cover, layer by layerFour layers, one team, and the tools our team has delivered with.Tech-agnostic: no licenses to sell. We recommend what fits your architecture, then we deliver it, on what you already own where it makes sense.

LAYER 1 OF 4

Automation & agentic AI

AI agents, workflow and ITSM automation, computer vision. Our deepest expertise.

AI models and agents

Claude

OpenAI GPT

Gemini

LangChain

LangGraph

CrewAI

MCP

Copilot Studio

Workflow and ITSM

n8n

Workato

Power Automate

ServiceNow

Intelligent automation, documents and process mining

UiPath

Automation Anywhere

Blue Prism

Pega

ABBYY

Celonis

LAYER 2 OF 4

Data & analytics

Data engineering, BI and reporting, machine learning.

Data, BI and machine learning

Databricks

Spark

dbt

Airflow

Polars

Power BI

Tableau

Looker

MLflow

Hugging Face

PyTorch

Data from your systems

Salesforce

Oracle

LAYER 3 OF 4

Software development

Front-end, back-end, full-stack and mobile, APIs and integration.

Languages and delivery

Python

JavaScript

React

Ruby

GitHub

GitLab

Also: REST APIs, Azure DevOps.

Integration with your enterprise platforms

ServiceNow

SAP

Salesforce

Workday

Dynamics 365

LAYER 4 OF 4

Cloud & infrastructure

Multi-cloud, infrastructure as code, CI/CD, site reliability.

Cloud, infrastructure as code and CI/CD

AWS

Azure

Google Cloud

Kubernetes

Terraform

Ansible

CloudFormation

GitHub Actions

GitLab CI

Also: Bicep.

Monitoring and observability

Prometheus

Grafana

Dynatrace

Splunk

Agents are only as good as their access, their tests and their guardrails. We cover all three, not only the model.

“The best engineers we have ever worked with. Sharp, flexible, genuinely invested.”

Co-founder and Director · European software company (CS 04)

06 · Use cases by function1,000+ use cases in our database, across back, mid and front office.Collected from our team’s work, shown by function. Your project starts from proven patterns, not a blank page.

Swipe sideways to see every function.

Back office

Mid office

Front office

Finance

Finance (tax)

IT

HR

Legal

Audit and risk

Procurement

PMO

Supply chain

Marketing

Sales ops

Customer service

FP&A
Regulatory reporting
Financial review prep
Intercompany reconciliation
Account reconciliation
AR
AP
Ops finance and accounting
Standard journal entries
Bank reconciliation

Extracting information
Formatting and work paper creation
Data validations and roll forwards
Data input
Report generation
Reconciliation
Disclosures and attachments
Mailing and printing
eFiling
Work paper and tax return saving

Software installation
App testing
Server application monitoring
File management
Identity access management
Security monitoring
Event management
Help desk
Automated reporting
IT policy and training

Information extraction
User credentials and access
Time records
Benefit reconciliation
Payroll
Employee data reconciliation
Travel and expense management
Position management
Learning and development admin
HR spend analytics and reporting

Corporate and entity oversight
Line-of-business and commercial safeguards
Litigation, counseling and ADR

Data collection
Sample testing
Testing standard configuration
100% population testing
Enablement and reporting

Category management
Contract management
Strategic sourcing
Supplier relationship management
Supplier risk management
Procurement data management
Travel and expense management
Requisition to pay
Scorecard and dashboard
Spend analytics and reporting

Change management and project execution
Global process management
Reengineering and project management
Project tracking and reporting
Training content development and maintenance

Demand planning and forecasting
Supply planning (inventory and production)
S&OP
MRP, DRP and order management
Promotional forecasting
Inbound delivery
Inbound delivery notes and tracking
Receiving product
Scheduling product deliveries

Marketing and customer acquisition
Product management
CRM and marketing control
Market research

Data aggregation, prep and management
Retail and competition insights
Price-pack architecture
Distributor development and retailer pricing
Promotional architecture
Plan and manage the perfect store
Joint business plans
Customer sales and order fulfillment
Invoicing, deductions and payment
Dashboard and performance
AR and collections

Marketing and customer acquisition
Customer set-up and maintenance
Customer care
Customer engagement
Customer reporting
Call center reporting

Automation and AI benefitLessMore

Automation and AI benefit:higherlower

Back office

Finance

FP&ARegulatory reportingFinancial review prepIntercompany reconciliationAccount reconciliationARAPOps finance and accountingStandard journal entriesBank reconciliation

Finance (tax)

Extracting informationFormatting and work paper creationData validations and roll forwardsData inputReport generationReconciliationDisclosures and attachmentsMailing and printingeFilingWork paper and tax return saving

IT

Software installationApp testingServer application monitoringFile managementIdentity access managementSecurity monitoringEvent managementHelp deskAutomated reportingIT policy and training

HR

Information extractionUser credentials and accessTime recordsBenefit reconciliationPayrollEmployee data reconciliationTravel and expense managementPosition managementLearning and development adminHR spend analytics and reporting

Legal

Corporate and entity oversightLine-of-business and commercial safeguardsLitigation, counseling and ADR

Mid office

Audit and risk

Data collectionSample testingTesting standard configuration100% population testingEnablement and reporting

Procurement

Category managementContract managementStrategic sourcingSupplier relationship managementSupplier risk managementProcurement data managementTravel and expense managementRequisition to payScorecard and dashboardSpend analytics and reporting

PMO

Change management and project executionGlobal process managementReengineering and project managementProject tracking and reportingTraining content development and maintenance

Supply chain

Demand planning and forecastingSupply planning (inventory and production)S&OPMRP, DRP and order managementPromotional forecastingInbound deliveryInbound delivery notes and trackingReceiving productScheduling product deliveries

Front office

Marketing

Marketing and customer acquisitionProduct managementCRM and marketing controlMarket research

Sales ops

Data aggregation, prep and managementRetail and competition insightsPrice-pack architectureDistributor development and retailer pricingPromotional architecturePlan and manage the perfect storeJoint business plansCustomer sales and order fulfillmentInvoicing, deductions and paymentDashboard and performanceAR and collections

Customer service

Marketing and customer acquisitionCustomer set-up and maintenanceCustomer careCustomer engagementCustomer reportingCall center reporting

Ask for the use cases in your function →

Have a use case in mind?

Bring us one problem. We check the baseline, the value and the fastest way to production.

Bring us one problem