RUN AND OPERATE
Experience technical excellence.
Experience peace of mind.
SUSTAIN VALUE, SCALE CAPABILITY
RUN AND OPERATE
Operate & Empower with Confidence
IAC Run & Operate services are designed to protect and scale the value of your AI and automation initiatives. We adapt to your operating model — either running platforms directly or embedding experts within your teams. Through retained capability, continuous optimisation and operational governance, we ensure performance is sustained and internal capacity is strengthened over time.
RUN AND OPERATE
IAC Run & Support Takeover Process
IAC’s proven support and maintenance takeover process minimizes disruption while ensuring a smooth handover of critical AI and IT operations. IAC works closely with the team throughout every step, from gathering in-depth knowledge to establishing best practices, to guarantee a seamless switch and an ongoing partnership focused on improving operation delivery.
Preparation Phase
IAC meticulously gathers information through documentation review and meetings, ensuring a clear picture of your existing IT infrastructure, support processes, and needs.
Transition Phase
IAC secures access to your IT systems, builds a detailed inventory, and leverages knowledge transfer from your outgoing team. The focus is to align our support procedures with yours and establish a seamless handover plan.
Go-Live and Post-Transition
The final phase ensures a minimally disruptive switchover and then actively monitors system performance. IAC values continuous feedback from stakeholders to further refine IT service and support operations..
RUN AND OPERATE
IAC Support and Maintenance Approach
IAC utilizes proven and industry-leading approaches to support and maintenance of AI and IT systems. IAC support and maintenance approach goes beyond just fixing problems. IAC believes in proactive maintenance, continuous improvement, and building a strong partnership to streamline business operations.
Multi-level incident process
IAC structured approach to handling IT system issues. It typically involves categorizing incidents by severity (critical, major, minor) and then routing them to the most appropriate technician based on that level.
Rapid response process
A special process involving close coordination with various internal/external teams such as business or IT technical teams triggered for business-impacting issues that require immediate resolution with the primary goal of minimizing downtime.
Change Management process
IAC’s change management process encompasses a range of activities, including communication strategies to articulate the benefits of optimizing support systems and addressing user feedback.
Problem Management process
A vital component of IAC support and maintenance offering, focusing on the systematic identification, analysis, and resolution of underlying issues to minimize disruptions and optimize performance. IAC used data-driven insights to identify patterns and trends.
RUN AND OPERATE
IAC Resourcing Services
When internal capacity is required, we provide dedicated experts who work as part of your organisation while operating under IAC delivery standards. These are not external contractors — they are integrated capability, aligned with your workflows, governance and objectives. Whether augmenting a Centre of Excellence or supporting operational teams, our embedded resources bring continuity, expertise and the rigor needed to sustain performance over time.
RUN AND OPERATE
Expand your team with our skilled talent
Time-based Augmentation
We integrate qualified professionals into your team for a predetermined period. Whether it’s covering a project deadline, handling employee leave, or tackling short-term surges.
Skill-based Augmentation
From technical to non-technical roles, we connect you with pre-vetted professionals who possess the exact skill sets you require.
Geo-based Augmentation
Location-based augmentation allows you to strategically hire talent based on their geographical location for cultural alignment or cost-driven measures.
HOW WE DELIVER OUTCOMES
Every engagement is anchored in three delivery pillars that ensure end-to-end value.
STRATEGY & OUTCOME.
Define what matters. Deliver impact.
We assess, prioritise and define where ROI will be created before any build begins.
BUILD & DELIVER
Build with accountability, Deliver Results
We either operate solutions directly or embed experts to ensure they scale and sustain value over time.
RUN & OPERATE
Sustain value, Scale capability
We either operate solutions directly or embed experts to ensure they scale and sustain value over time.