Outcome-based: 40% of IT tickets removed, €1M+ saved a year
Global workspace provider · listed company · $3B+ revenue a year. Client anonymized under NDA.
The case at a glance
The situation, what we did, and the result.
The challenge
25,000 IT tickets a month, billed per ticket. Multilingual data, and a client that wanted no upfront risk.
Our work
- Data science on the ticket history, to find what to automate first
- 70+ AI and automation solutions built and deployed over 3 years
- Run and improved every quarter, outcome-based
What the client got
Client anonymized under NDA. Figures are delivered results over the 3-year engagement.
How the value was sized
Four numbers size the value, step by step.
The real baseline of this case.
The rate in the business case.
The ratio in this case.
One year of value.
7,500 tickets a month removed, €75,000 saved a month. Before implementation cost.
The business case beaten by 10 points.
Your business case is built the same way, from your own baseline.
In detail
What removed 40% of the tickets
A live production pipeline of 70+ AI and automation solutions was built and fed with data all the time. It beat every committed target.
Why it mattered for the client- Every target beaten: 40% automation against 30% planned, €1M+ a year delivered against a €900K business case.
- Zero financial commitment for the client, incentives tied to outcomes, and a path from unstructured data to live automation in production.
Smart ticket filtering
AI removes noise and duplicates, stops tickets for issues already known, and removes tickets with no value.
Smart ticket correlation
Related tickets are linked, so no one investigates them by hand.
Intelligent self-healing
Recurrent issues are fixed with no manual work. Bots detect and resolve them before tickets escalate.
Virtual agent self-service
End users solve common IT issues themselves, without raising a ticket.
Process improvement
Existing IT support workflows made leaner, to resolve issues faster.
We host, run, support and improve your AI and automation. You get service levels, not tickets to chase.
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