IT and service automation
Tickets, incidents, approvals and requests removed or automated, on the ITSM tools you already have.
The problems it solves
Clients come to us with one of these problems. This is what we build to solve them.
In our clients’ words.
Our costs are too highWhere this sits in your journey →
Our processes are too slowWhere this sits in your journey →
We need someone to run itWhere this sits in your journey →
- Smart ticket filtering and correlation: one ticket, one root cause.
- Intelligent self-healing and a virtual agent for self-service.
- Governed support for the automation estate: monitoring, change control, root cause analysis.
Proof
What clients got, in numbers.
The case studies that prove it, then related cases from the same pillar. Clients anonymized under NDA.
Fewer IT tickets, on the tools you have
Six levers remove tickets, in this order: prevent, deflect, speed up, improve. Sized on your own ticket data.
See IT ticket automation
How you buy it
Delivered through three offers, in pillar 2 Build and pillar 3 Run.
What we build is not how you buy. Each offer has its own page, with the full detail.
2.2 Project or dedicated teamCustomFor youIf
A use case must go live, and stay live.
You get
A fixed scope, or a team we manage, delivered to agreed milestones.
3.1 Support engineersProductizedWith youIf
Your support team cannot keep up.
You get
Level 2 and 3 engineers inside your team, on your hours.
3.2 Managed servicesCustomFor youIf
Solutions must run, and keep paying.
You get
We run and improve them under an SLA, or outcome-based.
Whatever the type, you can advise first and optimize on top. See the map: six types, ten offers →
Technologies we use
The tools our team builds with, for this type.
Tech-agnostic: no licences to sell. We recommend what fits your architecture, and build on what you already own where it makes sense.
ServiceNowFreshservice
Power Automate
Workato
n8n
Dynatrace
Splunk
BigPandaHow it is delivered
Every solution goes through the same five steps, with your sign-off at each gate.
Six solution types
The other five types we build, deploy and run.
IT and service automation. Built with you or for you, then run and improved. You keep the code and the know-how.
Bring us one problem
One working session on your problem. A proposal follows within 5 working days.