Pillar 3 · Run, Maintain, Scale & Optimize · 3.2
Managed services for AI and automationWe run it for you, under an SLA
A defined scope, run as a product. We host, run, support and improve it. Service levels, not tickets to chase.
The offer at a glance
A defined scope, run as a product. We host, run, support and improve it. Service levels, not tickets to chase.
Your AI and automation estate
- Hosting of AI and automation infrastructure
- Incident, change and problem management, with root cause
- Proactive monitoring, alerts and auto-remediation
Service levels you choose
- Service tiers: scope and service levels set per client
- An SLA, a unit price, or outcome-based
- Continuous improvement, value tracked every quarter
€1M+ saved a year
- Outcome-based; we still support the solutions.
- Also: CS 05, AI agents supported in 30+ deployments. CS 03, 100% of automations covered.
We own the service levels. You own the solution and the value.
In detail
How it works, page by page.
How you buy it
A managed service: the risk is mostly ours
We run and improve your solutions under service levels. For solutions in production that need care.
- Next to four other ways to buy: per engineer, fixed scope, dedicated team, outcome-based.
- Outcome-based: shared savings. No performance, no payment, subject to contract. It needs a clear baseline.
- CS 02 ran on shared savings for 3 years, and we still support the solutions.
What the SLA covers
From firefighting to a governed operation
Your automation becomes an asset, not a liability.
- We run the four support practices for you, under your SLA: incidents, monitoring, change and problems.
- CS 03: +40% SLA adherence and 100% bot coverage, on a governed automation estate.
CS 02 · Five automation levers
What removed 40% of the tickets
A live production pipeline of 70+ solutions, continuously fed with data.
- Smart filtering: noise, duplicates and tickets for known issues never reach the queue.
- Smart correlation: one ticket, one root cause.
- Self-healing: recurrent issues fixed before a ticket is raised.
- Virtual agent self-service, and process improvement.
- The business case said 30%. We delivered 40%, €1M+ saved a year.
Where it sits in the five steps
3.2 Managed services covers step 5: Run & improve.
STEP 1Discover
STEP 2Decide
STEP 3Build
STEP 4Go live
STEP 5 · THIS OFFERRun & improveWe host, run and improve it, under an SLA or outcome-based.
More pages
Related pages, cases and next offers.
Proof
What clients got from this offer, then more results from our clients. Clients anonymized under NDA.
Proof for this offerCS 02 · 3.2 Managed servicesFor you€1M+a year, over a 3-year programGlobal workspace providerRead the case →Proof for this offer
CS 05 · AI agentsFor you30–80%lower costCross-industryRead the case →Proof for this offer
CS 03 · 3.1 Run engineers in your teamWith you30% fewerincidentsLeading financial institutionRead the case →
CS 04 · 2.1 Build engineers in your teamWith you1 dayafter signing, first engineer liveEuropean software companyRead the case →
CS 01 · 1.1 360 DiscoveryWe advise you€400–600Ka year of savings potential identifiedTextile manufacturerRead the case →
CS 06 · 2.2 Project or dedicated teamFor you90 daysto a SaaS MVPFinancial services BPORead the case →
CS 02 · 3.2 Managed servicesFor you€1M+a year, over a 3-year programGlobal workspace providerRead the case →Proof for this offerCS 05 · AI agentsFor you30–80%lower costCross-industryRead the case →Proof for this offerCS 03 · 3.1 Run engineers in your teamWith you30% fewerincidentsLeading financial institutionRead the case →CS 04 · 2.1 Build engineers in your teamWith you1 dayafter signing, first engineer liveEuropean software companyRead the case →CS 01 · 1.1 360 DiscoveryWe advise you€400–600Ka year of savings potential identifiedTextile manufacturerRead the case →CS 06 · 2.2 Project or dedicated teamFor you90 daysto a SaaS MVPFinancial services BPORead the case →Also in pillar 3, and what clients add
We keep it running and paying, with you or for you.
Pillar 3 · Run
3.1 Run engineers in your teamProductizedWith you
3.3 Optimize and scaleCustomFor you
2.2 Project or dedicated teamCustomFor you
1.1 360 DiscoveryProductized
3.1 Run engineers in your teamProductizedWith youIf
Your team cannot keep up with what runs.
You get
Level 2 and 3 engineers in your team keep it running, on your hours.
3.3 Optimize and scaleCustomFor youIf
You want more value from what already runs.
You get
We make what runs better, cheaper and bigger, value tracked every quarter.
2.2 Project or dedicated teamCustomFor youIf
A use case must go live, and stay live.
You get
A fixed scope, or a team we manage, delivered to agreed milestones.
1.1 360 DiscoveryProductizedIf
You know AI matters, but not where it pays off first.
You get
One decision per initiative, backed by a business case.
Pillar 3, Run, Maintain, Scale & Optimize: all its offers → · All ten offers →
Managed services: is it for you?
Bring us one problem. One working session, then a proposal within 5 working days.