A client-owned SaaS platform, live in 90 days
Financial services BPO · United Kingdom · with a partner. Client anonymized under NDA.
The case at a glance
The situation, what we did, and the result.
The challenge
The client wanted to sell digital services without its own developers. Operations were manual and disconnected.
Our work
- Booking workflows, an integration layer and an AI helpdesk agent, on Azure
- Multi-tenant, so the client can offer it to its own customers
- The client owns the platform and the code; we run the cloud and support
What the client got
Client anonymized under NDA.
How the engagement created value
From requirements and UX design to a live platform with an AI helpdesk.
Requirements, UX design, agile sprints, user acceptance testing and Azure deployment, in a 90-day cycle.
Platform engineering, integration layer, UX and UI design, helpdesk and AI. Each with its own backlog.
Booking platform, API integrations, an AI helpdesk from L0 to L3, and a client rollout roadmap.
From kick-off to a working booking platform, with live features every 2-week sprint.
A full front-end, back-end and product team delivered in year 1.
A reusable white-label platform, not a one-off: a product the client can scale across its own client base.
A practical bridge from a BPO service challenge to a client-owned, scalable SaaS platform.
In detail
Four workstreams, a 90-day build, a client-owned platform
The platform was built as client IP from day one: multi-tenant, Azure-native, with an AI helpdesk. Each new client go-live reuses the same core, which cuts time to value.
Why it mattered for the client- Four delivery streams ran in parallel, each with its own backlog, team and sprint rhythm.
- 3+ client go-lives planned from month 4, with the same core platform reused each time.
Desk and room booking
Flutter web and mobile app: a desk and room booking wizard, Outlook integration, spending insights.
API hub and service integrations
An Azure API Management hub that connects the service desk, mail delivery, shopping APIs and partners.
Design system and user journeys
UX for several personas: user journeys, spending insights, an admin panel and a shared component library.
Global helpdesk and AI agent
L0 to L3 support with an AI agent, SLA reporting and a rapid response team for critical incidents.
Azure cloud operations
Defender integrations, autoscaling, serverless workers, security scanning and 24/7 monitoring.
A fixed scope with a finish line, or a team we manage over months. We own the result. You approve every step.
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Want a result like this?
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