Five opportunities ready to fund, from a 4 to 6 week discovery
Global identity and security technology leader. Client anonymized under NDA.
The case at a glance
The situation, what we did, and the result.
The challenge
No shared AI roadmap. Service ticketing was manual. Self-healing and knowledge management were weak.
Our work
- A 360° assessment, sponsored by a senior vice president
- Three themes: self-healing and SLA, service ticketing, AI knowledge base
- Business cases and a roadmap, ready for Build, Implement & Deploy
What the client got
Client anonymized under NDA. Figures are the scope and results of the discovery.
The method
360 Discovery for IT: from ticket data to a plan, in the same four stages.
Business and IT views in one place: strategy, processes, applications, information and technology.
High-volume tickets analyzed in depth. Machine learning and other techniques look for patterns, noise and meaning.
Patterns matched to 1,000+ use cases across sectors and functions.
A roadmap with timeline and automation maturity, reusing the tools already in place.
Data first, then use cases, then a plan.
In detail
Every 360 Discovery runs the same four stages, with one decision at the end.
Assess environment
Who: Executive sponsor, Finance lead, function heads
Output: Agreed scope, success measures, stakeholder map and discovery plan.
Data collection
Who: Function heads, process owners, IT
Output: Current-state assessment, initiative inventory and baseline evidence.
Analyze and prioritize
Who: Function leads
Output: Market-informed opportunity portfolio and prioritized shortlist.
Business case and plan
Who: Executive sponsor and Finance
Output: Selected business cases, phased roadmap and executive readout.
Who this fits and how to start
Who this case fits, why clients pick us, and the usual way to start.
Who this fits
- Technology companies with complex service operations, that must prioritize AI before they commit to build.
- Leaders who want a structured, outside-in view of AI and automation across several business lines.
Why us
- Senior-led, outside-in discovery, with sector benchmarks and 1,000+ proven use cases. Not a generic workshop.
- Service operations, AI, data and orchestration in one assessment.
- Business cases ready to fund and a prioritized roadmap, not just observations.
Typical entry point
- 360 Discovery on 3 to 5 business priorities: 4 to 8 weeks of IAC effort.
- Prioritized use cases with business cases, solution outlines and pilot definition.
- A clear bridge into Build, Implement & Deploy, with defined statements of work.
4 to 8 weeks of IAC effort over about 3 months. About 14 days of your team’s time. One decision per initiative, backed by a business case.
Related cases
The closest cases first: the same offer, then the same pillar.
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