Five opportunities ready to fund, from a 4 to 6 week discovery
Global identity and security technology leader. Client anonymized under NDA.
The case at a glance
The situation, what we did, and the result.
The challenge
No shared AI roadmap. Service ticketing was manual. Self-healing and knowledge management were weak.
Our work
- A 360° assessment, sponsored by a senior vice president
- Three themes: self-healing and SLA, service ticketing, AI knowledge base
- Business cases and a roadmap, ready for Build, Implement & Deploy
What the client got
Client anonymized under NDA. Figures are the scope and results of the discovery.
The method
Fast Discovery for IT: from ticket data to a plan, in the same four stages.
Business and IT views in one place: strategy, processes, applications, information and technology.
High-volume tickets analyzed in depth. Machine learning and other techniques look for patterns, noise and meaning.
Patterns matched to 1,000+ use cases across sectors and functions.
A roadmap with timeline and automation maturity, reusing the tools already in place.
Data first, then use cases, then a plan.
In detail
Every Fast Discovery runs the same four stages, with one decision at the end.
Assess environment
Who: Executive sponsor, Finance lead, function heads
Output: Agreed scope, success measures, stakeholder map and discovery plan.
Data collection
Who: Function heads, process owners, IT
Output: Current-state assessment, initiative inventory and baseline evidence.
Analyze and prioritize
Who: Function leads
Output: Market-informed opportunity portfolio and prioritized shortlist.
Business case and plan
Who: Executive sponsor and Finance
Output: Selected business cases, phased roadmap and executive readout.
4 to 8 weeks of IAC effort over about 3 months. About 14 days of your team’s time. One decision per initiative, backed by a business case.
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