IT ticket automationYou pay for the same IT tickets again and again
Much of the volume is noise, repeats and simple requests. Each one costs money, and your people’s time.
The problem
What one client paid before we started
CS 02, billed per ticket. Much of the volume is noise, repeats and simple requests. Each one costs money, and your people’s time.
Where the volume comes from
Noise and duplicates
Alerts and repeats open tickets for issues you already know about.
SEEN IN CS 02Repeat incidents
The same root cause comes back, because nobody removes it for good.
SEEN IN CS 09Manual handling
Classification, routing, approvals and simple requests done by hand.
SEEN IN CS 03No common control
Each team runs its own tools and automations, with no monitoring.
The cheapest ticket is the one that never opens. Then the one your users solve themselves. Then the one closed in seconds.
What we automate
Six levers that remove tickets, in this order
Each lever is sized on your ticket data first. Most programs combine several.
ServiceNow
Workato
Power Automate
n8n
Claude
OpenAI GPT
Gemini
MCPPrevent first, then deflect, then speed up. Each lever is picked from your data, not from a catalog.
One problem, three ways
You choose how we work on your tickets
Start with one way. Add the next when the first one pays. You keep control at every step.
1.1 Fast Discovery for IT
Our data-driven method: from your ticket data to a plan
The same four Fast Discovery stages, run on your ticket data.
Data first, then use cases, then a plan. The same method used in CS 02. About Fast Discovery →
Case study 02 · How the value was sized
Four numbers size the value
The same method builds your business case, from your own baseline.
Your baseline
Volumes, costs and cycle times from your own data, not market headlines.
Only what changes
Incremental benefit only. Cash savings kept apart from released time.
Owner sign-off
The benefit owner agrees every number before it goes to the board.
Before implementation cost. We beat the business case by 10 points, over a 3-year outcome-based program. We still support the solutions.
“The Intelligent Automation bots provided by IAC were easy to implement and highly effective leading to immediate results.”
Next step
Start with your ticket data
One export, under NDA, shows what to prevent, deflect or speed up, and what it is worth.
1. A 30-minute call
Your ITSM tool, ticket volumes, costs, and what hurts most today.
2. Share your ticket history
An export of your tickets, under NDA. We look for patterns, noise and repeats.
3. Fast Discovery for IT
A sized, prioritized plan: which tickets to remove first, and what it is worth.
Send us your monthly ticket volume
We come back with a first step, not a pitch. No prices on this page: they go in your proposal.
Prefer to talk? Book a 30-minute call.
Your tickets, your tools, your data: the plan reuses what you already own.
Bring us one problem
One working session on your problem. A proposal follows within 5 working days.