We need someone to run it
We host, run, support and improve your AI and automation. You get service levels, not tickets to chase.
Your way out
3.2Managed services
3.2Managed servicesServices · Pillar 3
Run, Maintain, Scale & Optimize AI and automationWe keep it running and paying, with you or for you.
Go-live is not the finish line. This is where the business case becomes P&L.
When you need it
Clients usually come to this pillar with one of these problems.
In our clients’ words. Each one shows the offer that answers it.
Our support team cannot keep up
Level 2 and 3 engineers inside your team: incidents, monitoring, change control and problem management.
Your way out
3.1Support engineers
3.1Support engineersAI is becoming business-critical
It now touches core operations and costs. Mistakes get expensive.
Your way out3.2Managed services
3.2Managed servicesWe want more value from what already runs
We measure the value against the baseline, improve what runs and scale what works, one cycle a quarter.
Your way out
3.3Optimize and scale
3.3Optimize and scaleThree offers in this pillar
We keep it running and paying, with you or for you.
Pick the one that fits your situation. Each offer has its own page, with the full detail.
Productized a fixed format, ready to startCustom scoped around your needWith you our engineers in your team, you steerFor you we deliver and run it, you own it
3.1 Support engineers
ProductizedWith you
Named engineers who run and fix your AI and automation on your hours, up to 24/7. You steer, we find, equip and replace.
For you if
Your support team cannot keep up.
You get
Level 2 and 3 engineers inside your team, on your hours.
3.2 Managed services
CustomFor you
We host, run, support and improve your AI and automation. You get service levels, not tickets to chase.
For you if
Solutions must run, and keep paying.
You get
We run and improve them under an SLA, or outcome-based.
3.3 Optimize and scale
CustomFor you
What runs can run better and cheaper. We measure it, improve it and scale what works.
For you if
You want more value from what already runs.
You get
We improve what runs and track the value every quarter.
Go-live is not the finish line. This is where the business case becomes P&L.
How you buy
Four ways to buy in this pillar, from your risk to ours.
Each model spans the pillars where it is used. Mix them as you need. Start with one, add the next when the first one pays.
Your riskOur risk
1
Per engineer
Talent-as-a-Service: one monthly fee per role, all included.
When it fits
Your team needs capacity now.
Who carries the riskMostly you
Offers in this pillar
In detail →2
Dedicated team
A team we manage, against milestones or service levels.
When it fits
A steady flow of work over months.
Who carries the riskShared
Example
In detail →CS 07 An embedded operating model: 87% faster order lead time, in Spain, then Portugal.
3
Managed service
We run and improve your solutions under service levels.
When it fits
Solutions in production that need care.
Who carries the riskMostly us
Offers in this pillar
In detail →4
Outcome-based
Paid from results, as shared savings (gain-share). No results, no payment, subject to contract.
When it fits
A clear baseline, as in CS 02.
Who carries the riskUs
Offers in this pillar
In detail →No price list: every proposal is sized on your baseline. All five ways to buy, side by side →
Proof
What clients got in this pillar.
Clients anonymized under NDA.
CS 02 · Outcome-basedFor you€1M+a year, over a 3-year programGlobal workspace providerRead the case →
CS 03 · 3.1 Support engineersWith you30% fewerincidentsLeading financial institutionRead the case →
CS 05 · AI agentsFor you30–80%lower costCross-industryRead the case →All nine case studies, and the value of all nine on one page →
The three pillars
We advise, we build, we run. One team from the first idea to AI that runs and pays.
Back to pillar 1 →
Pillar 1Advise & DiscoverWe advise you. You decide, with facts, before you invest.Pillar 2 →
Pillar 2Build, Implement & DeployWe build it with you, or for you.
Pillar 1Advise & DiscoverWe advise you. You decide, with facts, before you invest.Pillar 2 →Pillar 2Build, Implement & DeployWe build it with you, or for you.You are herePillar 3Run, Maintain, Scale & OptimizeWe keep it running and paying, with you or for you.
Pillar 3Run, Maintain, Scale & OptimizeWe keep it running and paying, with you or for you.Bring us one problem
One working session on your problem. A proposal follows within 5 working days.